Resolve citizen disputes — in any language, at scale.
Councils, ministries, ombudsmen and public bodies handle thousands of complaints a year — across dozens of languages and cultures. Go Mediation gives every citizen a private, AI-assisted room to be heard, recorded, and resolved.
Used globally · GDPR & ICO compliant · 20 languages live
Each party reads and writes in their own language — AI translates and rewrites in real time
Live preview
Two residents, two languages, one record.
A housing dispute between neighbours who don't share a language — mediated without an interpreter booking, with a single auditable transcript for your team.
Boundary line
Private room · Ava is mediating
0 of 2 agreed
What you're deciding
Boundary position
Not agreed
Fence cost
Not agreed
An issue only turns agreed when both of you say so.
Council complaints involve language or cultural friction
Average cost of one escalated complaint
Resolved without escalation when mediated early
Languages supported instantly, in-room
Built for the disputes councils handle every day.
From immigration integration to social care — the same private, multilingual room, set up for your service.
Every citizen heard, in their own language.
Newly arrived residents, refugees, and long-settled communities often share streets, blocks and services — but rarely a language. Small misunderstandings become formal complaints fast.
Go Mediation gives each party their own language. AI translates and rewrites in real time, so caseworkers don't need to book an interpreter for every conversation.
Neighbour rows, before they reach the housing officer.
Noise, ASB, communal-area, leaseholder and boundary disputes drain officer time and trust. Most never needed a home visit — just a calmer space to talk.
Tenants get a private, AI-moderated room. Officers get a full audit-trail PDF if they ever need to see what was said.
Triaged, mediated, documented.
Council tax, parking, planning, service-failure, member-complaint queues — most are misunderstandings that escalate because no one had the time to listen properly.
Filter low-heat cases out of the formal pipeline with structured, AI-assisted dialogue that produces a legal-grade record at the end.
Sensitive conversations, held with dignity.
Foster-care contact arrangements, sibling and elderly-care disputes, school-admission rows. The conversations that matter most are the ones it's hardest to schedule a room for.
Multi-party rooms with AI tone-moderation hold the line on respect — and produce a written, signed Memorandum of Understanding everyone can rely on.
How councils go live in 14 days
No procurement marathon. No long IT integration.
Discovery & DPIA
30-minute call, data-protection review, scope agreed.
Branded subdomain
council.gomediation.ai with your logo and palette.
Caseworker training
90-minute session — your team is live the same week.
Citizens invited
Drop the link into your existing comms channels.
Measurable outcomes.
Cut average complaint cost by up to 60%
Fewer escalations, fewer interpreter bookings, fewer site visits.
Weeks → days median resolution
Most rooms reach agreement inside 7 days of opening.
Serve every citizen, regardless of language
20 languages live, more added on request.
Built for public-sector trust.
ICO Registered
Full UK GDPR compliance, registered data controller.
EU & Global Ready
EU GDPR, data-residency options on request.
Structured & Impartial
One consistent process, applied evenly to both sides.
End-to-end Encrypted
ISO-grade encryption in transit and at rest.
Built in the UK. Deployable anywhere.
Pilots and deployments across multiple regions. Wherever citizens speak more than one language, Go Mediation fits.
Bring fair, multilingual dispute resolution to your community.
Pilot programmes available. UK-based support team. Briefings tailored to your service area.
GDPR · ICO registered · UK data residency