Resolve workplace issues early, before they escalate to formal claims
Resolve workplace disputes, grievances and performance issues early — confidentially, online, and with a full legal-grade audit trail. From £99/month.
UK-based · ICO Registered · GDPR Compliant
Mediation is voluntary. Some issues need a formal investigation instead — the product will say so.
The early-resolution advantage
Most employment tribunal claims don’t start in a hearing room.
They start as unresolved grievances, poorly handled performance conversations, or informal conflicts that escalate.
GoMediation.ai gives HR teams and managers a private, structured way to resolve issues early — before they become formal claims, legal costs, or reputational damage.
- Help issues get handled before they become formal claims
- Create a complete, defensible audit trail
- Resolve disputes without external lawyers or consultants
- Manage performance issues with clear documentation
The real cost of doing nothing
What one claim typically costs an employer.
Straightforward unfair dismissal defence
£10,000 – £25,000+
Discrimination or whistleblowing claims
£15,000 – £50,000+
Internal management time, stress, and disruption
Significant
With GoMediation.ai
One prevented or early-resolved dispute can cover years of the platform.
How it works
Three steps from issue to resolution.
Log the issue
HR or the employee opens a confidential case. Both parties are invited via secure link — no account needed.
AI-Guided Resolution
Structured conversation with tone coaching. Issues move from Red → Amber → Green with full tracking.
Formalise & File
Agreed outcome is compiled into a legal-grade PDF, ready for HR records, tribunal defence, or employment law review.
Built for HR & Directors
Key benefits for your team.
Tribunal Defence Ready
Every case generates a complete audit trail PDF.
Confidential by design
End-to-end encrypted rooms.
Performance module included
Structured reviews, PIP generation, and one-click escalation to mediation.
No hourly billing or retainers
£4 per employee per month, minimum £99.
ICO Registered & GDPR Compliant
Full UK data protection compliance.
Employee Relations & Conflict Management
Which route fits the case?
Employer pricing
One plan. From £99/month.
£4 per active employee per month, minimum £99. 12-month term, billed monthly.
Workplace platform
From £99/month
£4 per active employee per month, minimum £99. Everything included — no tiers, no per-seat feature gates.
- Unlimited employees
- Unlimited dispute rooms
- Employee reviews module
- PIP module with checkpoints
- One-click HR letter drafting
- Audit-trail PDFs
- Every stage recorded, history cannot be edited
- UK data residency
Mediation cases: £199 per case for subscribers, £299 without a subscription. Employer-paid, charged on agreement.
Active employees
200
Your monthly cost
£800/month
200 employees × £4 per employee per month. Billed monthly on a 12-month term. Only active employees count — leavers drop off at your next monthly count.
Against the alternative
Acas research found that handling workplace conflict through formal procedures costs around three times as much as resolving it informally. A 200-person firm pays £800/month — £9,600 a year here, against £10,000–£25,000+ for a single mishandled grievance that reaches a tribunal.
For HR consultancies
Partner rate — 50% of list, billed per client organisation
£2 per employee per month per client organisation, £49.50 minimum per client. White-label included. No platform fee, no minimum client count. Each client organisation is metered and billed on its own active headcount — fifteen clients means fifteen lines on your invoice, never a flat fee.
Built for UK Employers. Backed by Best Practice.
Structured, impartial process
One consistent process, applied evenly to both sides of every case.
Tribunal Defence Ready
Every case generates a legal-grade audit trail PDF.
ICO Registered & GDPR Compliant
UK data residency. Full UK data protection compliance.
For UK employers
Workplace dispute resolution for UK employers
Grievances, team conflict, co-founder fallouts and difficult performance conversations all sit on the same continuum. GoMediation.ai gives HR one place to handle them: confidential workplace mediation between colleagues, employee reviews, improvement plans and the letters that come out of them — all on a single, dated record that works alongside your existing HR system.
It is a structured, impartial process, run online, with UK data residency and ICO registration. Acas guidance expects employers to try to resolve conflict informally first — this is how you do that consistently, and evidence it afterwards.
Practical guides
How much does workplace mediation cost in the UK?What does an employment tribunal cost an employer?How to handle a grievance without it reaching a tribunalNeed a single case mediated rather than the platform? See workplace mediation · Full pricing
Grievances, performance and team conflict — your questions
- How much does workplace mediation cost in the UK?
- On GoMediation.ai a mediated workplace case is £199 for organisations on the platform subscription and £299 without one, paid by the employer and charged only when the case reaches agreement. The platform itself is £4 per active employee per month, with a £99 monthly minimum. Independent external mediators in the UK typically charge four figures per day.
- How long does workplace mediation take?
- Most cases run over days rather than months. Both parties join a secure room on their own schedule, so there is no waiting for a mutual diary slot, and the written agreement is produced as soon as both sides mark the issues resolved.
- Is workplace mediation confidential?
- Yes. Each party's private conversation with the AI mediator is never shown to the other side, and HR sees only what the parties agree to record. Rooms are encrypted, hosted on UK data residency, and the organisation is ICO registered.
- Does mediation count as trying to resolve a dispute informally?
- Acas guidance encourages employers to resolve workplace conflict informally before formal grievance or disciplinary procedures. Mediation is a recognised informal route, and the platform produces a dated record of what was attempted and agreed, which is exactly what an employer is expected to be able to evidence later.
- What happens if workplace mediation does not work?
- Nothing is lost. The case closes with an accurate record of what was discussed and where agreement stalled, and you continue into your normal formal grievance, capability or disciplinary process with a stronger evidence trail than you would otherwise have.
- Can mediation help avoid an employment tribunal?
- It can reduce the risk. Most claims begin as grievances or performance conversations that escalate, and resolving them early — with a documented, impartial process — removes both the trigger and the argument that the employer did nothing. It is not a guarantee, and it does not replace legal advice on a live or high-risk claim.
General guidance on UK workplace practice, not legal advice.
See it in action.
A focused 20-minute demo tailored to your HR team.
No credit card required · UK-based support